Table of Contents
1. Introduction
Grow Lio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.growliomarketing.com or use our services.
Please read this Privacy Policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Scope
This Privacy Policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services").
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Express interest in obtaining information about us or our services
- Participate in activities on our Services
- Contact us directly
The personal information we collect may include:
- Contact Information: Name, email address, phone number, business address
- Account Information: Usernames, passwords, security questions
- Payment Information: Billing address, payment card details (processed securely by our payment processors)
- Business Information: Company name, industry, project requirements
2.2 Automatically Collected Information
When you use our Services, we automatically collect certain information, including:
- Log and Usage Data: Service-related, diagnostic, usage, and performance information
- Device Information: IP address, browser type, device type, operating system
- Location Data: General location information based on IP address
2.3 Information from Third Parties
We may receive information about you from other sources, such as:
- Social media platforms when you interact with us
- Business partners and service providers
- Publicly available sources
3. How We Use Your Information
We use the information we collect for various business purposes, including:
| Purpose | Legal Basis |
|---|---|
| Service Delivery: To provide and maintain our Services, process payments, and communicate with you about your account | Contractual necessity |
| Customer Support: To respond to your inquiries and provide technical support | Legitimate interests |
| Marketing: To send you promotional communications about our services (with your consent where required) | Consent or legitimate interests |
| Analytics: To analyze usage trends and improve our Services | Legitimate interests |
| Security: To protect against fraudulent or illegal activity | Legal obligation and legitimate interests |
| Compliance: To comply with legal obligations and enforce our terms | Legal obligation |
4. Information Sharing and Disclosure
We may share your information in the following situations:
4.1 Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:
- Payment processing
- Data analysis
- Email delivery
- Hosting services
- Customer service
- Marketing efforts
4.2 Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4.3 Legal Requirements
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4.4 With Your Consent
We may disclose your personal information for any other purpose with your consent.
No Sale of Personal Information
We do not sell, trade, or otherwise transfer your personal information to third parties for their commercial purposes without your explicit consent.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
Our security measures include:
- SSL encryption for data transmission
- Regular security assessments and updates
- Access controls and authentication procedures
- Secure data storage with encryption at rest
- Regular employee security training
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our retention periods are as follows:
- Account Information: Retained for as long as your account is active plus 3 years
- Marketing Data: Retained until you unsubscribe or for 3 years after last engagement
- Financial Records: Retained for 7 years for tax and accounting purposes
- Client Project Data: Retained for 5 years after project completion
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
You have the right to request copies of your personal information that we hold.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate.
Right to Erasure
You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal information.
Right to Data Portability
You have the right to request that we transfer the data we have collected to another organization.
Right to Object
You have the right to object to our processing of your personal information.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookie Policy.
9. Third-Party Services
Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Some third-party services we use include:
- Google Analytics: For website analytics
- Facebook Pixel: For advertising and analytics
- Stripe/PayPal: For payment processing
- Mailchimp: For email marketing
10. International Data Transfers
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Pakistan and choose to provide information to us, please note that we transfer the data to Pakistan and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
11. Children's Privacy
Our Services are not intended for use by children under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will let you know via email and/or a prominent notice on our Services, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Grow Lio Data Protection Officer
Email: privacy@growliomarketing.com
Phone: +92 3707780290
Address: Office no. 307, Link arcade 2nd floor, Model Town, Link Road, Lahore, Punjab, Pakistan
We will respond to your inquiry within 30 days.
Effective Date
This Privacy Policy is effective as of January 1, 2025, and was last updated on January 1, 2025.